Privacy Policy for Software & Services

Contact

Dirk Holtwick
Veilchenweg 58
45478 Mülheim an der Ruhr
Germany

Email: support@holtwick.de

No phone product support!
Phone: +49 208 30980801

… is the operator of this website and the services and products offered on it. As such, we are responsible for the collection, processing, and use of personal data according to the General Data Protection Regulation (GDPR).

Data minimization is of great importance to us. We collect and process personal data only in the following cases:

  • You have given us consent
  • It is permitted or required by law
  • You explicitly allow us to do so

Below we explain what data we collect, how we use it, and what rights you have:

By agreeing to this privacy policy, you consent to the collection, processing, and use of your personal data by us in compliance with data protection laws and the following provisions.

Personal Data

Usage

The collection and processing of your personal data is carried out to fulfill our mutual contractual relationship, particularly for the purpose of:

  • Knowing who our contractual partner is;
  • Being able to contact you for inquiries;
  • Informing you about future offers, if you have explicitly consented.

Disclosure

Your personal data will only be shared with or transferred to third parties if necessary for contract execution or billing purposes, or if you have previously consented.

Without your consent, we will not sell or otherwise share your data with third parties. This only differs when there is a legal obligation (e.g., disclosure to certain authorities as part of their statutory duties) or when necessary to enforce our rights, particularly to enforce claims from the contractual relationship with you.

Information, Correction, and Deletion

You have the right to access your stored personal data, correct inaccurate data, and request its blocking or deletion. For information about your personal data, to initiate correction of inaccurate data, or to request blocking or deletion, as well as for further questions about the use of your personal data, please contact us (contact details above).

Storage Duration

The criterion for the duration of personal data storage is the respective legal retention period. After this period expires, the corresponding data is routinely deleted, provided it is no longer necessary for contract fulfillment or contract initiation.

Website

Server and Logs

The website is hosted at cyon.ch (Switzerland). When accessing the pages, information is automatically stored in server log files that your browser automatically transmits to us. This includes:

  • Browser type and version
  • Operating system used
  • Referrer URL
  • Hostname of the accessing computer
  • Time of server request
  • IP address

This data is not merged with other data sources.

Plausible

We use Plausible software (“Plausible”) to analyze traffic and help improve your user experience. Plausible is self-hosted by us on a server in Germany. It temporarily processes your IP address. Cookies are NOT used.

Cookies

Interactions with our websites may be tracked using cookies and the technologies mentioned below to customize them for you. Cookies are small files stored on your hard drive. This enables easier navigation and a high degree of user-friendliness on our website. You can view our website without cookies; however, functionality limitations cannot be ruled out. Most browsers accept cookies automatically. You can prevent cookies from being stored on your hard drive by selecting “Do not accept cookies” in your browser settings.

Youtube

This website incorporates YouTube components. YouTube is a video portal that provides free videos and enables user interaction.

The operator is YouTube, LLC (901 Cherry Ave., San Bruno, CA 94066, USA), a subsidiary of Google Inc.

When accessing a page with embedded YouTube video, your browser automatically loads a representation of the YouTube component. YouTube and Google receive the following information:

  • Which subpage you are visiting
  • Your YouTube account data (if you are logged in)

This data transfer occurs regardless of whether you play a video. To prevent this, log out of your YouTube account before visiting our website.

For more information, see YouTube’s privacy policy at https://www.google.com/intl/en/policies/privacy/.

Contact Form and Support - Replies.io

The support forms are provided by Replies AG (Switzerland). In addition to your email and message, general information about the program version, license used, and main memory size is transmitted.

Newsletter

We use Listmonk software (“Listmonk”) to manage subscriptions and send newsletters. The software is self-hosted by us on a server in Germany. Sign up at holtwick.de/newsletter.

Software

Our developed and distributed software is designed for installation on desktop and mobile devices.

Sales

Licenses for our products are distributed through paddle.com (USA) and apple.com (USA). Their respective privacy policies apply. When necessary, we store purchase data to fulfill the contract and create or restore license keys upon request. This includes email, purchase date, purchase price, country, and if provided, first and last name.

Updates

The software can connect to the server mentioned under “Website” to offer newer program versions for installation. In addition to the mentioned log data, the program version and license status are transmitted.

Error Reports

To improve our software, you can submit error data after a crash. We use sentry.io by Functional Software Inc. (USA) for this purpose.

Important: Data is only sent with your explicit consent!

Exception: When participating in the beta program or using preview versions, anonymous session tracking occurs. Details can be found under Sentry “Health”. This analysis is disabled in all regular product versions.

Use by Minors

Users under 14 years require parental/guardian consent. No data may be transmitted without this consent. If we receive such data, we will cease processing it as soon as we become aware.

Changes to this Privacy Policy

This privacy policy may be updated at any time. Changes will be published on this page and take effect upon publication. Continued use of our website constitutes acceptance of the changes. Please check this policy regularly for updates.

Last updated February 2025